PRODUCT RETURNS

You can also return products that you buy on our website without any problems. If you want to return products, please let us know at the e-mail address info@prime-oasyss.com so that we can help you and make sure that the return process runs as easily and efficiently as possible.

Return Instructions:

• If you decide that you want to return all the products from the order or only a specific product, you must first fill out the RETURN FORM: SLO-version, ANG-version. The completed form helps us to obtain the necessary information to be able to efficiently carry out the return process.

• You also need the original invoice to return the goods.

• In case you are returning a product that is damaged, please send us pictures of the product to our e-mail address info@prime-oasyss.com .

• Important! When returning goods, the consumer (buyer) must pay the cost of postage himself. We do not accept shipments with ransom.

Pack the completed return form together with the original invoice in a box together with the product you are returning and send the package to the following address: NOVA PRIME d.o.o., Križ 45d, 1218 Komenda, Slovenia.